Privacy Policy

Your birth data, chart inputs, prompts, and chat content can be quite personal. We use them only for FateNava service purposes as described in this policy: generating results, saving the history you need to revisit, improving the experience, keeping the service secure, providing customer support, and meeting legal or billing obligations. Necessary service providers may process the relevant data as needed for these purposes; we do not sell your personal information.

1. Scope

This privacy policy applies when you use the FateNava website, account, analyses, chat flows, payment flows, shared snapshots, customer support, and related services. If you do not agree to these processing practices, please do not use the service.

2. Data we collect

We collect several categories of data needed to run the product. These may include: account information, such as email, name, login provider, password hash, and reset tokens; reports, BZTI results, synastry information, and shared chart snapshots; payment and access records, such as billing customer ID, subscriptions, refunds, and chargeback records; and service data, such as ratings, feedback, support messages, referral data, cookies, analytics data, device/browser/performance data, truncated prompt previews, and AI usage metrics. We do not ask you to provide government ID numbers, full bank card numbers, medical records, legal documents, or emergency information unrelated to FateNava.

3. Prompts, reports, and chat history

We save generated analyses, report context, visible chat history, and chat threads to keep the product experience continuous: you can revisit reports, continue conversations, and manage your own analysis history. Please keep prompts focused on FateNava analysis itself, and do not enter unrelated sensitive medical, legal, financial, identity, or emergency information.

4. How we use data

We use data for practical service purposes: generating charts, reports, and chat responses; saving history and continuing conversations; processing billing, refunds, and subscriptions; assisting users through customer support; preventing fraud, abuse, theft, and payment abuse; monitoring analytics, performance, reliability, and AI cost; improving the product; and fulfilling legal, accounting, tax, security, and compliance obligations.

5. Service providers and AI processing

FateNava relies on trusted service providers so the app can support login, payment, AI response generation, performance measurement, email delivery, data storage, service hosting, platform protection, and customer support. These providers may include payment, cloud AI, analytics, login, email, database, hosting, infrastructure, security, and customer support tools. To generate output and keep the service stable, relevant prompts, birth/chart data, report context, and usage data may be sent to AI providers as needed. The specific list of providers will be published on this page once the technical plan is finalized.

6. Cookies, analytics, and security

We use cookies and similar technologies to support normal app functionality, such as login state, preferences, referral attribution, billing market selection, security, analytics, performance, and product operations. We protect data with measures such as TLS in transit, access controls, provider security controls, and operational monitoring. No online service can guarantee absolute security, but we try to limit the scope of access and make sure access has a clear purpose.

7. Retention

We retain information as long as needed for the service or for legitimate purposes such as operations, billing, security, tax, accounting, legal, and dispute handling. Account data is generally retained for as long as the account exists. Analyses and chats are kept until you delete them through available features or request deletion. Shared links expire according to their configured expiry time. Analytics and administrative metrics may be retained for operational purposes unless deleted, aggregated, or anonymized.

8. Your privacy rights

You can request access, export, correction, or deletion of your data through hi@fatenava.com. Where product features allow, you can delete analyses and clear saved chat records. Complete deletion requests may be limited by records required for billing, anti-fraud, accounting, tax, legal, security, or dispute handling. Until full automatic account deletion is available, data requests are handled by customer support.

9. No sale and age limit

We do not sell personal information. We only share information when needed for operations, protection, support, or compliance, including sharing with service providers, legal authorities, payment networks, or professional advisors. FateNava is intended only for users aged 18 and over, and we do not knowingly collect personal information from children.

10. Contact

For privacy or data requests, please email hi@fatenava.com with the subject "Privacy and Data Request." We may need to verify your account identity first.

Privacy context for FateNava tools

FateNava uses the information you provide to make the tools work: birth data and chart inputs are used to generate analyses, account and billing records are used to manage access, and support messages are used to resolve issues. This privacy policy explains how this information is used across Four Pillars of Destiny, Zi Wei Dou Shu, Western astrology, relationship analysis, BZTI, almanac, and chat flows.

• Birth data and chart inputs are mainly used to generate the analysis or calculation results you request.
• Account and billing data are used to manage access, payment status, customer support, and abuse protection.
• We do not sell personal information, and prompts should stay focused on FateNava analysis itself.
• This privacy notice also covers cookies, analytics, login authentication, subscription status, AI service requests, and customer support flows.